Refund & Digital Delivery Policy

Digital Downloads Only

PLM sells finished card bundles you can download, print at home or at a print shop, or send using the included phone image. No physical card is mailed. Printing, paper, envelopes and print-shop services are not included.

After confirmed payment, your private purchase page provides the complete ZIP and individual files. Save your files and keep your purchase link private. Use My Cards to recover purchases with your checkout email.

Check the Listing Before Purchasing

Review the design, wording, included files, finished dimensions and printing requirements. Download bundles are finished artwork, not editable templates. Follow the included instructions for paper size, actual-size printing, cutting and folding.

If Something Is Wrong

Contact us if you were charged twice or charged the wrong amount, payment succeeded but files did not unlock, a supplied file is missing or corrupted, or the files materially differ from the listing.

We will first try to restore access, correct the problem or provide a replacement file. If we cannot resolve an eligible delivery or file problem, we may provide a full or partial refund, depending on the circumstances. Having downloaded a file does not prevent you from reporting a genuine defect.

Change of Mind and Printing

Because these are digital downloads, refunds are normally unavailable for a change of mind after the files have been made available. Ordinary color variations between screens, printers, ink and paper, or results caused by incorrect print settings, are not normally grounds for a refund. Please contact us if you believe the supplied file itself is incorrect.

Print a test on plain paper before using cardstock. For print-shop service problems, contact the print shop as well. Nothing in this policy limits rights or remedies available under applicable consumer-protection law.

Get Help

Email passionatelovemessages@gmail.com with your checkout email, order or payment reference, product name and a description or screenshot of the issue. Tell us which file and device you are using when relevant.

Never include full payment-card numbers, security codes, passwords or private access credentials.

Earlier Personalized-Card Purchases

Hiding the editable collection does not remove access to cards already purchased. Their original sharing and PDF options remain available through the private purchase page or My Cards. Contact us for help with an earlier purchase; this update does not reduce the rights attached to it.

Refund Processing

Approved refunds are returned to the original payment method. Although we may process the refund promptly, your bank or payment provider may require additional time before the money appears in your account.

Personal Use

Purchased cards are intended for personal, noncommercial use. They may not be resold, redistributed as templates or presented as products created for commercial sale.

Contact Us

Questions about delivery or refunds can be sent to passionatelovemessages@gmail.com. We will make a reasonable effort to investigate and resolve genuine purchase or delivery problems.