Refund & Digital Delivery Policy

Digital Product

Passionate Love Messages sells personalized digital greeting cards. No physical card will be printed or shipped.

After successful payment, you will be directed to your private card-delivery page. From there, you can open your card, share it, copy the recipient link or download the available PDF.

Please Review Your Card Before Purchasing

Before completing your purchase, please carefully review:

• Names and personalized wording
• Spelling, punctuation and line breaks
• Uploaded photographs or images
• Card and message placement
• The final card preview

Because each card is personalized using the information you provide, we normally cannot refund purchases because of typing mistakes, incorrect names, change of mind or design choices approved before checkout.

When a Refund May Be Provided

Please contact us if:

• You were charged more than once for the same purchase.
• Payment was completed, but your personalized card was not delivered or unlocked.
• Your card or PDF cannot be opened because of a technical problem caused by Passionate Love Messages.
• The delivered card is materially different from the version you reviewed and approved before payment.
• An incorrect amount was charged.

We will first attempt to restore access, correct the technical problem or provide a replacement file. If we cannot resolve an eligible delivery problem, we may issue a full or partial refund, depending on the circumstances.

When a Refund Is Normally Not Available

A refund is normally unavailable when:

• The card has already been successfully opened, downloaded or shared.
• The customer changes their mind after purchasing.
• The customer approved a card containing a spelling or personalization error.
• An uploaded image was blurry, cropped or low quality before purchase.
• The recipient did not open or respond to the card.
• The recipient's device, internet connection, email provider or messaging application prevented them from viewing the shared link.
• The card or recipient link was deleted, altered or shared incorrectly by the purchaser.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.

Delivery Problems

If you experience a problem, please contact Passionate Love Messages using the support details shown on your purchase receipt as soon as possible. Include:

• The email address used during checkout
• Your order or payment number
• The name of the card purchased
• A short description or screenshot of the problem

Please do not include full credit-card numbers, security codes, passwords or private payment credentials.

Refund Processing

Approved refunds are returned to the original payment method. Although we may process the refund promptly, your bank or payment provider may require additional time before the money appears in your account.

Uploaded Content

You are responsible for ensuring that you have permission to use any photographs, messages or other content uploaded to your card. Passionate Love Messages may refuse or remove content that is unlawful, abusive, infringing or otherwise inappropriate.

Personal Use

Purchased cards are intended for personal, noncommercial use. They may not be resold, redistributed as templates or presented as products created for commercial sale.

Contact Us

Questions about delivery or refunds can be submitted using the Passionate Love Messages support details shown on your purchase receipt. We will make a reasonable effort to investigate and resolve genuine purchase or delivery problems.